How can I contact Flora Winchester?
You can email us at ravencistore@gmail.com. Our customer support team will be happy to assist you with any inquiries!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I modify or cancel my order?
30-Day Money-Back Guarantee – If you’re not satisfied, we’ll do our best to make it right. We back the quality of the Flora Winchester Massager™ with a 1-year warranty for your peace of mind.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays or sale periods. Orders are processed Monday through Friday within 1–3 business days from the order date and shipped the day after processing. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 2 to 4 weeks to arrive.
What happens if I don't receive my order?
If you haven’t received your order within 30 days of shipping, you are eligible for a full refund.
Will I have to pay customs duties or taxes?
Prices shown on our website are tax-free and in USD, meaning customs duties and taxes may be charged upon receipt of your order. Duties, taxes, and related fees may be required once the order reaches your country and are determined by your local customs office. These charges are the customer’s responsibility and are not covered by Flora Winchester. We are not responsible for delays caused by your country's customs office. For more details, please contact your local customs office.